At Nuveostyle Store, we strive to ensure product quality and order accuracy. However, if you receive a damaged item, poor-quality printing, or an incorrect product, we are here to assist you.
1. Returns
All items purchased from Nuveostyle Store are custom-made and printed specifically for you. Therefore, returns are not accepted unless the item is defective. If you receive a defective item, please contact us at support@nuveostyle.com within 7 business days of receiving your order. Our customer service team will assess your claim and, if appropriate, provide a replacement or refund.
Conditions for Return Requests:
- Returns are only accepted for defective products.
- If you return an item without our approval, we are not responsible for any loss or additional costs.
- Due to hygiene reasons and product customization, exchanges or full refunds are not available unless the item has a major defect.
- No refunds or exchanges are offered for products purchased during a sale or promotion.
- Customers are responsible for their own return shipping costs.
- If a refund or replacement is approved, you do not need to return the defective item.
- Partial refunds (excluding the shipping fee) may be available in certain cases.
Return Address:
4475 Regency Pl, White Plains, MD 20695, USA
2. Refunds
You may request a refund or replacement within 7 days of receiving the item if you experience any of the following issues:- Blurry or unclear printing.
- Product significantly different from the description or preview.
- Misaligned printing or incorrect design placement.
- Wrong item, size, or color received.
- Damaged product due to transportation.
- Any other production-related errors.
- Contact us at support@nuveostyle.com with the following information:
- Order number.
- Clear photos of the defective product and labels.
- Photos of incorrect color/design, size tags, or measurement proof (if applicable).
- Photo of the original shipping label.
- Our support team will review the evidence and determine if a replacement or refund is appropriate.
- Refunds will be credited to your original payment method within a few business days, depending on your card issuer’s policies.
- No refunds or exchanges for items bought during sales or promotions.
- We do not accept refunds or replacements due to customer errors such as:
- Incorrect size, design, or color selection.
- Failure to preview the design before checkout.
3. Replacements and Exchanges
- We stand by our product quality and provide detailed size charts to help customers make the right choice.
- We do not offer refunds for incorrect size, design, or color selection.
- If a quality issue or incorrect item is received, we will provide a replacement at no extra cost.
- Contact customer support for assistance with replacements and exchanges.
4. Order Modifications and Cancellations
- Orders can be modified or canceled within 24 hours of purchase.
- Once an order has been shipped, modifications or cancellations are not possible.
- Our Return and Exchange policy covers 30 days after purchase for quality issues, shipping delays beyond our policy, and other reasonable concerns.
5. Important Notes
- Errors made by customers when entering shipping details or missed parcel deliveries are not covered under the refund policy. However, we will work with you to find a solution.
- Our customer service team is available for any questions or concerns. Reach out to support@nuveostyle.com for assistance.
Questions?
Our customer service team is here to help with any questions or concerns you may have about your return. Don’t hesitate to reach out!